Dynamics 365 Remote Assist on HoloLens 2 is a mixed reality application that lets a hands-on technician collaborate in real time with remote experts through Microsoft Teams. When a technician wears a HoloLens 2 and launches Remote Assist, they can start or join calls with: - One or more Microsoft Teams desktop users (one-to-one, group calls, or meetings) - A single Teams mobile user (one-to-one calls) During the call: - Remote collaborators see what the HoloLens user sees, including both the real-world environment and any holograms. - Remote experts can add spatial annotations, insert files, and guide the technician step by step. - Files shared in the call appear in the HoloLens user’s space, so the technician can reference documents while keeping their hands free. By default, the app opens on the **Call** tab, showing recent contacts and tools to: - Access Dynamics 365 Field Service bookings - Move or pin the call window in the user’s physical space The **Files** tab lets the technician access service-related documents from OneDrive before, during, or after a call. Important lifecycle note: - **Dynamics 365 Guides and Remote Assist will no longer be available after December 31, 2026.** - Existing Remote Assist customers now have access to **Remote Assist in Microsoft Teams mobile**, which continues the remote collaboration experience directly in Teams. This setup helps organizations reimagine remote support by combining mixed reality on HoloLens 2 with the communication capabilities of Microsoft Teams.

To use Dynamics 365 Remote Assist on HoloLens 2, you need a combination of licenses, hardware, and connectivity: Licensing and accounts - A **subscription to Dynamics 365 Remote Assist** - A **Microsoft Teams** license (this is included with Dynamics 365 Remote Assist) - Valid **credentials** to sign in to both HoloLens and Dynamics 365 Remote Assist Devices and software - A **HoloLens 2** running **Windows 10 April 2018 update or later** - **Dynamics 365 Remote Assist app installed** on the HoloLens 2 - A **remote collaborator** using either: - Microsoft Teams desktop application, or - Microsoft Teams mobile app Network - An **internet connection** - At least **1.5 Mbps of bandwidth is recommended** for a stable experience Once everything is set up and you launch Remote Assist: - The **Call** tab opens by default, showing recent contacts and tools. - You can switch to the **Files** tab to access OneDrive documents. - You can configure settings, provide feedback, watch a brief tutorial, and switch your Dynamics 365 instance from within the app. If you operate in multiple regions or languages, you should also review the product FAQ to confirm whether your preferred language is supported.

Dynamics 365 Remote Assist on HoloLens 2 is designed for heads-up, hands-free work, using natural gestures and voice, and it becomes more powerful when integrated with Dynamics 365 Field Service. HoloLens 2 gestures and interaction You can select and interact with holograms in several ways: - **Gaze and air tap**: Look at a hologram, extend your arm, aim your hand ray, and perform an air tap if the object is out of reach. - **Direct touch**: If the hologram is within reach, simply touch it directly. - **Voice commands**: Saying **“Remote Assist”** is a quick way to learn features and commands. When you say it during a call: - The app confirms what it heard with a check mark and the words “Remote Assist.” - It temporarily shows the name of each button in the interface. - After a few seconds, the labels disappear; you can hover your finger or hand ray over a button to see them again. You can also: - **Pin or unpin the call window** anywhere in your physical space. - Use your **hand ray** to interact with UI elements that are out of reach. Integration with Dynamics 365 Field Service If your organization uses **Dynamics 365 Field Service** to manage work orders, integrating it with Remote Assist helps you reshape how technicians work in the field: - Technicians can view **Field Service bookings directly inside Remote Assist** while wearing HoloLens 2. - They can perform **heads-up, hands-free calling in the context of a specific booking**. - They can **save call artifacts to the related work order**, including: - Call logs - Files shared during the call This integration keeps service data, collaboration history, and documentation tied to the right work order, which can streamline reporting, knowledge capture, and follow-up work.